All orders are processed within 1-2 business days. Orders placed after 1 PM on Fridays or during holidays will be processed the next business day.

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You’ll receive a confirmation email with shipping details, including your tracking number, once your order has been shipped.

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Please note that unexpected delays may occasionally occur due to high order volumes or unforeseen circumstances.

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Delivery Times

Delivery times are estimates and may vary depending on the shipping carrier, location, and external conditions outside our control.

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Domestic Shipping

We ship within the continental United States, Alaska, and Hawaii. Additional charges may apply for shipping to remote areas.

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International Shipping

International shipping rates will be calculated at checkout based on your location.

All international orders are subject to customs, duties, and taxes, which are the responsibility of the customer.

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Tracking Your Order

Once your order has shipped, we’ll send you an email with a tracking link. You can monitor your package’s progress at any time.

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Order Issues

If you encounter any issues with your order, such as delayed delivery or damage during shipping, please contact us at info@theluxlaboratory.com within 7 days of receiving your package. We’ll be happy to assist you in resolving the issue.

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Returns and Exchanges

For information about returns and exchanges, please refer to our Refund and Returns Policy.

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Thank you for choosing us! We’re committed to providing you with a great shopping experience.

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