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Privacy Policy

The Lux Laboratory Neauxla ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.theluxlaboratory.com, use our services, or interact with us in any way. Please read this policy carefully to understand our views and practices regarding your data and how we handle it.

 

Information We Collect

We may collect and process the following categories of personal information:

Information You Provide 

Account Information: When you sign up or register, we collect details such as your name, email address, and any other personal data necessary to create your account. 

Communication Data: Information you provide through customer inquiries, feedback forms, or surveys. 

Payment Information: Billing and payment details, including credit/debit card information, are collected when you make a purchase.

 

Information We Automatically Collect 

We may automatically collect certain information when you access or use our website, including:

Log Data: Your device's Internet Protocol (IP) address, browser type, pages visited, time spent, and other usage data. 

Cookies and Tracking Technologies: We use cookies, beacons, or pixels to customize your experience and collect analytics data. See our Cookies Policy for more details.

Information From Third Parties 

Third-Party Accounts: If you log in through a third-party service (e.g., Google or Facebook), we may receive your profile information from that platform. 

Marketing Partners: Information shared with us by advertisers or affiliates to enhance our service delivery.

 

 

How We Use Your Information

We process personal data for the following purposes:

  • To provide you with our services and products. 

  • To process and manage your account or transaction. 

  • For marketing and promotional purposes (only if you've provided consent). 

  • To analyze website usage and improve our offerings. 

  • To provide customer support and respond to inquiries. 

  • To comply with legal obligations or protect our legal rights.

 

Sharing Your Information

We do not sell your personal information. However, we may share your data with:

  • Service Providers: Third-party vendors who provide services on our behalf (e.g., payment processors, hosting companies). 

  • Business Transfers: If we merge with or are acquired by another company, your information may be transferred to the continuing entity. 

  • Legal Compliance: When required to comply with applicable laws, regulations, legal proceedings, or governmental requests.

 

Your Privacy Choices

You are in control of how your data is used. Here’s how you can manage it:

  • Access, Update, or Delete Information: Contact us at info@theluxlaboratory.com to request amendments, updates, or deletion of your data. 

  • Opting Out of Marketing: You may unsubscribe from promotional emails using the "unsubscribe" link included in all communications. 

  • Cookie Settings: Adjust your cookie preferences via your browser settings.

 

Data Security

We take reasonable administrative, technical, and physical measures to protect your data from unauthorized access, loss, misuse, or alteration. However, please note that no security measure is completely foolproof. Any transmission of data online is at your own risk.

 

International Data Transfers

Your information may be stored and processed in countries where we operate. By using our site, you agree to the transfer, storage, and processing of your data in countries outside your own jurisdiction.

 

Retention of Data

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

 

Third-Party Links

Our website may contain links to external websites. We are not responsible for the content, policies, or practices of any third-party site. Please review their privacy policies before engaging with these external platforms.

 

Privacy for Minors

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children without parental consent. If we discover that we have collected information from a child under 13, we will promptly delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal obligations. All updates will be posted on this page with the "Last Updated" date revised. Please review it periodically.


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