At The Lux Laboratory, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help. Please read our refund policy below to understand your options. 

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Eligibility for Refunds 

Timeframe: To qualify for a refund, your request must be made within 7 days of your purchase. 

Condition of Product: Items must be unused, in their original condition, and include all original packaging and tags. 

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Non-Refundable Items: Certain items are non-refundable, such as gift cards, candles that have been burned, downloadable software products, and perishable goods. Please check the product description for specific details. 

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Refund Process 

Email us at info@theluxlaboratory.com with your order details, including your order number and the reason for the refund request. 

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Assessment

Once we receive your request, we will inspect the information provided and notify you of the approval or rejection of your refund within 7 business days. 

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Refund Amount

Approved refunds will be issued to your original method of payment. Processing times may vary depending on your bank or payment provider. 

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Exchanges 

If you received a defective or damaged item, we’re happy to offer an exchange. Please contact us at info@theluxlaboratory.com within 7 days of receiving the product, and we’ll arrange for a replacement. 

 

 

Shipping Costs 

Refunds do not include shipping costs unless the item received was incorrect, damaged, or defective. You will be responsible for covering the return shipping fees for other refund reasons. 

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Thank you for choosing The Lux Laboratory Neauxla!